Hawaiian Airlines Cancellation Policy

Hawaiian Airlines Cancellation Policy

Hawaiian Airlines Cancellation Policy: When it comes to planning your dream vacation or a crucial business trip, booking your flights is just the beginning. Life is unpredictable, and sometimes you might need to change your travel plans. In such cases, understanding the cancellation policy of your airline is crucial.

In this comprehensive guide, we will dive deep into the Hawaiian Airlines cancellation policy. We will explore fare-wise cancellations, circumstances when Hawaiian Airlines cancels flights, their 24-hour cancellation policy, cancellation fees, award ticket cancellations, and the step-by-step process for canceling your Hawaiian Airlines flight. So, fasten your seatbelts, and let’s embark on this journey of understanding Hawaiian Airlines’ cancellation policy.

Hawaiian Air Cancellation Policy – Fare Wise

Before delving into the specifics of Hawaiian Airlines’ cancellation policy, it’s essential to grasp the distinction between refundable and non-refundable tickets.

1) Refundable Tickets
    • Refundable tickets are typically more expensive than non-refundable tickets.
    • These tickets offer more flexibility, allowing you to cancel your reservation and receive a full refund of the ticket price, including taxes and fees, if you decide not to travel.
    • Refunds for refundable tickets are processed back to the original form of payment, such as the credit card used for booking.
    • You can cancel refundable tickets up until the departure time of your flight, and some may even allow last-minute cancellations.
2) Non-Refundable Tickets
    • Non-refundable tickets are usually more budget-friendly but come with restrictions.
    • If you cancel a non-refundable ticket, you will not receive a cash refund. Instead, the value of the ticket, minus any applicable fees, is typically held as a credit for future travel.
    • The credit can be used for a future Hawaiian Airlines flight, but you will need to pay any fare difference if the new flight’s cost exceeds the credit amount.
    • Some non-refundable tickets may allow changes or cancellations for a fee, and the specific terms and fees may vary depending on the fare class and booking conditions.

Fare Types and Cancellation Rules

Hawaiian Airlines offers various fare types, each with its own set of cancellation rules. Let’s break down these fare-wise cancellation policies:

1) Main Cabin (Economy Class)
  • Fare Rules: Non-refundable.
  • Change Policy: Changes may be allowed for a fee, and the availability of changes may depend on the fare class purchased.
  • Cancellation Policy: Generally, non-refundable, but the airline may provide credit for future travel (minus applicable fees).
2. Extra Comfort (Premium Economy)
  • Fare Rules: Typically, these fares are refundable or have more flexible change options compared to Main Cabin fares.
  • Change Policy: Changes may be allowed with fewer fees and more flexibility than Main Cabin fares.
  • Cancellation Policy: Generally, refundable or may offer a refund with applicable fees deducted.
3. First Class
  • Fare Rules: Generally, refundable and offer more flexibility.
  • Change Policy: First Class fares often come with the most flexibility for changes with minimal fees.
  • Cancellation Policy: Typically, refundable with applicable fees deducted.
4. Business Class
  • Fare Rules: Business Class fares may be refundable or offer more flexibility.
  • Change Policy: Business Class fares usually provide more flexibility for changes with reduced fees compared to Main Cabin fares.
  • Cancellation Policy: Generally, refundable with applicable fees deducted.
5. HawaiianMiles Award Tickets
  • Fare Rules: Award tickets are booked using HawaiianMiles, and the rules may vary based on availability and the number of miles required.
  • Change Policy: Changes to award tickets may be subject to mileage redeposit fees.
  • Cancellation Policy: Award ticket cancellations may also incur mileage redeposit fees.

Important Notes

  • Hawaiian Airlines’ cancellation and change policies can vary based on factors like the fare class, route, and ticket purchase date.
  • The airline may offer travel credits for canceled flights, which can be used for future travel.
  • Travel insurance can provide additional flexibility and protection in case you need to cancel or change your flight due to unforeseen circumstances.

Circumstances When Hawaiian Airlines Cancels Flight

While Hawaiian Airlines strives to provide a smooth flying experience, there can be instances when they need to cancel flights. Understanding these circumstances can help you prepare for the unexpected.

  • Weather Conditions: Inclement weather, such as severe storms, hurricanes, or heavy fog, can lead to flight cancellations. The safety of passengers and crew is the airline’s top priority, and flights may be canceled or delayed to avoid flying in hazardous conditions.
  • Aircraft Maintenance: Hawaiian Airlines conducts routine maintenance on its aircraft to ensure they are safe and in good working condition. If unexpected maintenance issues arise that cannot be resolved before departure, the airline may cancel the flight to address the problem.
  • Crew Availability: Flight cancellations can occur if there are issues with the availability of flight crew members. This could be due to factors like crew scheduling conflicts, illness, or exceeding duty time limits set by aviation regulations.
  • Air Traffic Control Restrictions: Air traffic control issues, including congestion, air traffic control strikes, or equipment failures, can disrupt flight schedules and lead to cancellations.
  • Security Concerns: In cases of security threats or other safety concerns, Hawaiian Airlines may cancel flights or delay them until the situation is deemed safe for travel.
  • Operational Disruptions: Other operational disruptions, such as strikes by airline employees or disruptions in the supply chain, can impact the airline’s ability to operate flights as scheduled.
  • Government Regulations: Changes in government regulations or travel restrictions, such as those related to customs, immigration, or public health, can lead to flight cancellations or alterations to comply with the new requirements.

Hawaiian Airlines 24 Hour Cancellation Policy

Hawaiian Airlines 24 Hour Cancellation Policy

One of the highlights of Hawaiian Airlines’ cancellation policy is its 24-hour cancellation window.

  • Time Frame: Passengers can cancel their bookings and request a full refund within 24 hours of making the reservation. This policy applies to all fare types, including non-refundable tickets.
  • Online and Offline Bookings: The 24-hour cancellation policy applies to reservations made both online through the Hawaiian Airlines website and offline through the airline’s reservations center or ticketing offices.
  • Refund Process: If you cancel your reservation within the 24-hour window, Hawaiian Airlines will refund the full ticket price, including any taxes and fees, to your original form of payment. The refund processing time may vary depending on your payment method and bank, but it is typically done promptly.
  • Beyond 24 Hours: If you cancel a reservation after the initial 24-hour period has elapsed, the standard fare rules and cancellation policies associated with your ticket type will apply. Non-refundable tickets may result in a credit for future travel, subject to applicable fees and fare differences.
  • Exception: If you book a flight less than seven days before departure, the 24-hour cancellation policy may not apply, and you may be subject to the standard fare rules immediately.

Hawaiian Air Cancellation Fee

Understanding the cancellation fees associated with your ticket is crucial to avoid unexpected expenses.

  • Refundable Tickets: For refundable tickets, there may be no cancellation fees if you cancel within the allowed time frame, often up until the departure time of the flight. You would typically receive a full refund.
  • Non-Refundable Tickets: Non-refundable tickets usually come with cancellation fees. These fees can vary, but they often range from $200 to $300 per ticket for domestic flights. For international flights, the fees can be higher, depending on the route and fare class.
  • Basic Economy Tickets: Some airlines, including Hawaiian Airlines, offer basic economy fares with more restrictive cancellation policies. These fares may not allow any changes or cancellations, or they may have higher fees if changes or cancellations are permitted.
  • Mileage Awards Tickets: If you’ve booked your flight using HawaiianMiles or another frequent flyer program, the cancellation fees can vary based on your elite status and the specific terms of the mileage program.

Hawaiian Airlines Award Ticket Cancellation Policy

Hawaiian Airlines Award Ticket Cancellation Policy

If you’ve booked an award ticket with Hawaiian Airlines, the cancellation process may differ from regular tickets.

  • Cancellation Fees: As of my last knowledge update in September 2021, Hawaiian Airlines generally charges a cancellation fee for award ticket cancellations. The exact fee may vary depending on factors like your elite status and the fare type, but it typically ranges from $30 to $150 per ticket.
  • Cancellation Timeframe: To avoid the cancellation fee, you typically need to cancel your award ticket at least 60 days before the scheduled departure date. Cancellations made within 60 days of departure may incur the applicable fee.
  • Refund Method: When you cancel an award ticket, Hawaiian Airlines typically refunds the miles or points used for the booking back to your HawaiianMiles account. The associated taxes and fees may be refunded to the original form of payment, depending on the airline’s policy.
  • Elite Status: Hawaiian Airlines may offer more flexibility to passengers with elite status in their HawaiianMiles program. Elite members may have reduced or waived cancellation fees and extended cancellation windows, depending on their elite tier.
  • Change vs. Cancellation: It’s important to note that changes to award tickets, such as modifying the travel dates or routes, may also be subject to fees, depending on your fare type and elite status. These change fees can vary.
  • Refundable vs. Non-Refundable Awards: Hawaiian Airlines may offer different types of award tickets, including refundable and non-refundable options. Refundable awards tend to provide more flexibility in terms of changes and cancellations.
  • Promotions and Special Offers: Occasionally, Hawaiian Airlines may run promotions or special offers that impact their award ticket cancellation policies. These promotions can vary, so it’s advisable to check the airline’s official website or contact their customer service for the most up-to-date information.

How to Cancel Hawaiian Airlines Flight?

Now that you’re well-versed in the nuances of Hawaiian Airlines’ cancellation policies, let’s explore the step-by-step process of canceling your flight.

Cancel Hawaiian Airlines Flight Online

  • Visit the Hawaiian Airlines website.
  • Log in to your account or access your reservation using your booking reference and last name.
  • Navigate to the ‘Manage Flights’ or ‘My Trips’ section.
  • Select the flight you wish to cancel.
  • Follow the on-screen instructions to complete the cancellation process.

Cancel Hawaiian Airlines Flight Over the Phone

  • Dial the Hawaiian Airlines customer service number: +1-888-814-2373.
  • Follow the prompts to reach a representative.
  • Provide your booking details and request flight cancellation assistance.
  • The customer service agent will guide you through the cancellation process and answer any questions you may have.

Hawaiian Airlines Cancelled Flight Policy

While we hope your travel plans go smoothly, it’s essential to be aware of Hawaiian Airlines’ policies regarding canceled flights, delays, or misconnections.

Cancelled Flights by Hawaiian Airlines

  • If Hawaiian Airlines cancels your flight, they will typically re-accommodate you on the next available flight to your destination.
  • Passengers may be eligible for compensation or assistance if the cancellation causes significant delays or inconveniences.

Hawaiian Airlines Reservation Cancellation

In some cases, you might need to cancel your entire reservation, including multiple flights or additional services.

  • When canceling a reservation with multiple flights, be aware that each flight may have its own cancellation rules and fees.
  • If you’ve added services like hotel bookings or car rentals to your reservation, check their cancellation policies separately.

Hawaiian Airlines Cancel Flight Compensation

Hawaiian Airlines Cancel Flight Compensation

Hawaiian Airlines may offer compensation under specific circumstances. Let’s explore the scenarios where compensation may apply.

1) Flight Cancellation by Hawaiian Airlines
  • When Hawaiian Airlines cancels a flight for reasons within their control (e.g., maintenance issues or scheduling changes), they typically aim to re-accommodate passengers on alternative flights.
  • Passengers may be entitled to compensation, such as a refund of the ticket cost or rebooking on a later flight at no additional charge.
  • Compensation may also include meal vouchers, hotel accommodations (if an overnight stay is necessary), and transportation to and from the airport.
2) Flight Cancellation Due to Weather or Extraordinary Circumstances
  • If the flight is canceled due to weather, natural disasters, or other extraordinary circumstances beyond the airline’s control, compensation options may be limited.
  • In such cases, Hawaiian Airlines will generally focus on rebooking passengers on alternative flights when conditions allow.
3) Passenger-Requested Flight Cancellation
  • If you decide to cancel your flight voluntarily, the compensation or refund you receive will depend on the fare type you purchased. Refundable fares may provide a refund, while non-refundable fares may offer a travel credit (minus applicable fees).
4)  Travel Insurance
  • Consider whether you purchased travel insurance when booking your flight. Travel insurance can provide compensation and coverage for various situations, including trip cancellations for personal reasons.


Navigating the intricacies of Hawaiian Airlines’ cancellation policy is essential for any traveler. Whether you’re planning a leisurely Hawaiian getaway or a crucial business trip, knowing your options when it comes to cancellations can save you time, money, and stress. Remember to review your specific fare type, understand the circumstances under which the airline cancels flights, and make use of the 24-hour cancellation window when necessary. Should you ever need to cancel your Hawaiian Airlines flight, you now have the knowledge to do so confidently, armed with the understanding of fees, refund policies, and compensation possibilities.

Read Also:

Emirates Cancellation Policy

Sun Country Cancellation Policy

United Airlines Cancellation Policy


Q1 Can I cancel my Hawaiian Airlines flight within 24 hours of booking without any fees?

Yes, Hawaiian Airlines offers a free 24-hour cancellation window for all fare types, allowing you to cancel your flight without incurring any fees.

Q2 What happens if Hawaiian Airlines cancels my flight due to bad weather?

If Hawaiian Airlines cancels your flight due to severe weather conditions, they will typically re-accommodate you on the next available flight to your destination.

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